Chris Priestly
Community Coordinator
Joined: 17 Oct 2001
From: Behind an Evil desk in Marketing |
 Posted: Wednesday, 30 July 2008 11:29PM |
A small number of users have reported a Windows Explorer crash when right-clicking after downloading the Mass Effect 1.01 patch or the "Bring Down the Sky" downloadable content. This issue has now been resolved and any user encountering it is advised to download and install the hotfix.
Users that have already downloaded "Bring Down the Sky" or the 1.01 patch can fix this issue as follows:
1.) Download the repair file from: Click Here
2.) Extract "Repair.exe" to your desktop.
3.) Run "Repair.exe"
4.) When complete, right-clicking will no longer cause Windows Explorer to crash.
Users that have not yet downloaded the 1.01 Mass Effect Patch or "Bring Down the Sky" can simply download the 1.01a update from: Click Here
Edit: Please note that the "Bring Down the Sky" installer now includes the fix for this issue.
 Edited By Chris Priestly on 08/01/08 16:25 |
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Jeremy360
Game Owner
 Mass Effect PC
Joined: 24 Jul 2008 |
Posted: Saturday, 02 August 2008 03:09AM |
I just used the right-click crash as an excuse to reformat, wish I'd forum'ed first  |
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Morden
Game Owner
 Mass Effect PC
Joined: 29 Jun 2002
From: UK |
Posted: Saturday, 02 August 2008 03:55AM |
Quote: Posted 08/02/08 03:09 (GMT) by Jeremy360 I just used the right-click crash as an excuse to reformat, wish I'd forum'ed first
Activation used on next ME install! 
_________________
JMC002 Neil
Peace Through Superior Firepower
www.jedichefs.com
Intel Core 2 Duo 6600
4GB PC6400 RAM
Nvidia 8800 GT 512MB
1 TB RAID 0 HDD
Windows XP Pro 32 bit |
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Kevin Lynch
Moderator
Game Owner
 NWN
NWN: SoU
NWN: HotU
SW: KotOR PC
Jade Empire:SE
NWN 2
Mass Effect PC
Joined: 17 Oct 2001
From: NS, Canada |
Posted: Saturday, 02 August 2008 12:12PM |
Can you offer some info on what repair.exe does to fix the issue? Does it only change game-related files, registry entries, etc?
_________________
And I find it kind of funny, I find it kind of sad
These dreams in which I'm dying, are the best I've ever had |
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AvenDawnbringer
Game Owner
 Mass Effect PC
Joined: 07 Jul 2008 |
Posted: Saturday, 02 August 2008 05:31PM |
Good news - the repair file (which is a SecuRom update) fixed the problem.
Bad news - I spent two hours dealing with this non-game related issue - lost productivity and tracking down how to fix it.
I gave EA $50 for the game, they gave me a game. Fair exchange.
Now, I want something for the two hours I wasted on this. Barring any other proposals, I want $15 and an apology.
If you patch your game and break the game - well that's disappointing and pathetic but I accept that and wait for the fix.
If you patch your game and break my Windows environment - that's unacceptable without compensation.Edited By AvenDawnbringer on 08/02/08 17:35 |
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PsykoMantys
Game Owner
 Mass Effect PC
Joined: 19 Jul 2008 |
Posted: Sunday, 03 August 2008 11:03PM |
Thanksss a lot for the Hotfix , you put me out of my misery....  |
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tbresson
Game Owner
NWN
NWN: SoU
NWN: HotU
NWN 2
Mass Effect PC
Joined: 19 Aug 2005 |
Posted: Monday, 04 August 2008 08:32AM |
Doh!! I've just completed a full Vista installation for the first time with all my drivers, games and programs. And then I got this error. Upon googling up and down the net I finally gave up and reinstalled my OS (only installed drivers so far).
I strongly recommend testing your stuff on Vista and at least replace the patch with a new patch including a warning that says:
THIS PATCH *BEEEP* UP YOUR VISTA, PLEASE CHECK WEBSITE FOR FIX! or something like that. |
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tbresson
Game Owner
NWN
NWN: SoU
NWN: HotU
NWN 2
Mass Effect PC
Joined: 19 Aug 2005 |
Posted: Monday, 04 August 2008 08:36AM |
Oh.. btw. Question:
I've used one installation on my XP. Now that I've installed Vista I'll probably use up my second installation. But if I didn't start the game (only installed it and patched it with 1.01) - does it count? |
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mechgamer123
Game Owner
 Mass Effect PC
Joined: 24 Jul 2008 |
Posted: Monday, 04 August 2008 07:30PM |
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none of these suggestions are working! I have tried everying to play this @$%#$##^%$^ game and still nothing. Unless I get answers, i will report you to the BBB. if u want more info on my problem go to the post. HELP!!! VISTA PROBLEM! DIFFERENT THAN OTHERS or something like that. BUT IN ANY CASE, PLEASE HELP ME!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! |
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TsavongLah
Game Owner
 NWN
NWN: SoU
NWN: HotU
SW: KotOR Xbox
Jade Empire
Jade Empire:SE
NWN 2
NWN 2: MotB
NWN 2: SoZ
Mass Effect
Mass Effect PC
Joined: 09 Feb 2004 |
Posted: Tuesday, 05 August 2008 01:18PM |
Oh Bioware.... You used to be great at communicating with your customers.
What happened? It's like some big corporate entity came in and took over... oh wait. They did.
Besides comments to the contrary it would seem that Bioware support, community involvement and for God's sake... "the desire to give a damn" have vanished.
Please tell me what the patch did to my Windows installation to require a hotfix. Of course you are right to hold information back that would give anyone a window into how SecuROM works... and if it is the case that any information about what happened would do just that... well tell me that.
When Microsoft offers a hotfix there is generally, not always, but generally a very very detailed description of what caused the issue in the first place.
Some of us use our Computers for more than gaming, and others still have now used one of the most generous 3 activations that you "grant" us (in all your benevolence) in an attempt to remedy this issue. Yes, an activation, not just an install. When Explorer begins to crash folks will remove hardware, try newer or older drivers, reconfigure... and we have not been given any information as to what types of changes would require reactivation. In fact we aren't even told how many activations we have used.
Frankly, I am getting fed up with this entire arrangement. |
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mechgamer123
Game Owner
Mass Effect PC
Joined: 24 Jul 2008 |
Posted: Tuesday, 05 August 2008 08:09PM |
Quote: Posted 08/05/08 13:18 (GMT) by TsavongLah
Oh Bioware.... You used to be great at communicating with your customers.
What happened? It's like some big corporate entity came in and took over... oh wait. They did.
Besides comments to the contrary it would seem that Bioware support, community involvement and for God's sake... "the desire to give a damn" have vanished.
Please tell me what the patch did to my Windows installation to require a hotfix. Of course you are right to hold information back that would give anyone a window into how SecuROM works... and if it is the case that any information about what happened would do just that... well tell me that.
When Microsoft offers a hotfix there is generally, not always, but generally a very very detailed description of what caused the issue in the first place.
Some of us use our Computers for more than gaming, and others still have now used one of the most generous 3 activations that you "grant" us (in all your benevolence) in an attempt to remedy this issue. Yes, an activation, not just an install. When Explorer begins to crash folks will remove hardware, try newer or older drivers, reconfigure... and we have not been given any information as to what types of changes would require reactivation. In fact we aren't even told how many activations we have used.
Frankly, I am getting fed up with this entire arrangement.
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dipstik
Game Owner
 SW: KotOR PC
Mass Effect PC
Joined: 02 Jun 2008 |
Posted: Wednesday, 06 August 2008 07:21AM |
this is honestly one of the most rediculous side effects i have ever heard of... for a game... maybe a shotty kernel, but content...!?
i hope this is unprecedented, documented and prohibited in the future.
does the security of your intellectual property entitle you to the safety of my computer?
i suppose i did "accept" to the end user licence agreement... forget where it said "render your computer unusable" though |
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tbresson
Game Owner
NWN
NWN: SoU
NWN: HotU
NWN 2
Mass Effect PC
Joined: 19 Aug 2005 |
Posted: Thursday, 07 August 2008 09:55AM |
Once again we - the buyers of games - are the victims of DRM and not as intended the ones who don't pay. Who probably wouldn't have this problem because cracks are designed to remove DRM.
One can only wonder how much crap the customer can take.
Perhaps one day someone will realize that making demos so the people can try a game before they decide to but it will put a damper on piracy. And just think of all that money that can be used to make games better rather than anoy the customers who pays you salary.
All that said. Mass Effect is still a great game. It's just a shame, when stuff like this happens. |
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Astyanax-
Game Owner
 Mass Effect PC
Joined: 29 May 2008 |
Posted: Friday, 08 August 2008 06:55AM |
Thank you for addressing this issue and letting me format my pc twice, then I went to 64bit - lost all my nice GUI customization. Back on 32bit and luckily because of no hardware changes I didn't have to deal with EA Support to get ME activated again.
Isn't it about time that you guys just removed this nonsense? It's only causing your paying customers grief, or should I say previous customers in many cases? 
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Intel Core 2 Quad Q9550 @ 3.40GHz
Gigabyte EP45-UD3R
ATi Sapphire Radeon HD 4870 X2
OCZ DDR2 800 8GB (4X2GB)
Windows Vista Ultimate SP1 |
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JerseySeven
Game Owner
 SW: KotOR PC
Jade Empire:SE
NWN 2
NWN 2: MotB
Mass Effect PC
Joined: 03 Mar 2007 |
Posted: Friday, 08 August 2008 05:33PM |
From a recent MTV Multiplayer conversation with BioWare co-founder Greg Zeschuk:
Dr. Zeschuk: "With everything we build now, we want to have this long-term relationship with the customer and always have something for them to try."
Long-term  ... At least until your three activations are used up, eh? |
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